CX-Led Architecture

April 10, 2023

An ultra-high resolution template of the CX-Led Architecture Framework TM in one PDF file. Useful as a quick reference for teams working in a transformation program or as a socialization artefact of the philosophy of being CX-Led.

Example use cases:

Current State Architecture mapping
Future State Architecture mapping
Complementary view of a Service Blueprint
Complementary view of Technical Architecture diagrams
Complementary view of Customer Journey maps

‍

DOWNLOAD TEMPLATE

Henry Hernandez-Reveron

Henry is an enterprise architect specialising in marketing technology architecture in large-scale and complex ecosystems. He researches the MarTech industry for emerging trends and proposes best practices to help organisations align their martech capabilities with their business strategies.

CX-Led Architecture - One-Pager